Booking Terms & Conditions and Cancellation

In the case that a charter is cancelled, we, as the agency, reserve the right to retain any commissions owing on the charter.

If the reasons for your cancellation are covered under the terms of your insurance policy, you may be able to reclaim these charges.

The charges that will apply to your cancellation will be specified in the particular operator’s yacht charter contract.

If you wish to make changes to the booking after confirmation, we will do all we can to make the necessary arrangements, but as an agent, we may have to make additional charges.

Cancellation or Variation of the yacht charter
by Tiger Marine Charter Co., LTD

We will do our best to provide the contracted facilities, but occasionally we may have to make a significant change to your charter yacht vacation holiday arrangements.

The arrangements for vacations are made many months in advance, and it is sometimes inevitable that changes may become necessary. We reserve the right to make such changes should they become necessary.

Most of these changes will usually be minor, and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements.

We will contact you to discuss alternative arrangements. If we are unable to provide an acceptable alternative, or if circumstances arise beyond our control, we may find it necessary to cancel your holiday before departure.

In this case, we will return in full all monies paid by you, less insurance.

Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type and a change of accommodation to another type of similar standard.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your yacht charter or travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

We do not accept responsibility if the fault is caused by you or any member of your party, an unconnected third party or an event which we or our supplier could not with due care have foreseen or avoided.

Where the services are provided by air or sea carriers, our liability is limited in line with the appropriate international convention.

We reserve the right in our absolute discretion to terminate without further notice the yacht charter vacation arrangements of any client who refuses to comply with the instructions or orders of the company staff, agent or other responsible person whose behavior in their opinions is likely to cause distress, damage, danger or annoyance to other customers, staff, any third party or to property.

Upon such termination, our responsibility for your vacation ceases, and we shall not be liable for any extra costs incurred by you.

Any client who is denied boarding on the outbound/inbound flight at the decision of the airline staff or aircraft captain shall be deemed to have given notice of cancellation on his/her booking at that moment, and cancellation charges will apply by cancellation charges above.

No one in your party should commit an act contrary to the laws of the country. If any such act is committed, the agreement between us will automatically terminate, but without prejudice to our rights and those of the owner of the charter yacht.

You and/or your party will carry full responsibility and answer to the appropriate Authorities.

Travel Insurance

It is strongly suggested that all members of your party have comprehensive travel insurance.

Yacht Charter Complaint Procedure

We aim to provide you with the best yacht charter vacation holiday possible, but if a problem occurs, you must report it to your Tiger Marine Charter yacht charter consultant as soon as possible, or to the charter operator manager or captain, who will try to resolve it on the spot.

If you fail to follow this simple procedure, Tiger Marine Charter and/or the charter operator will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on your yacht charter vacation, and this may affect your rights under this contract.

The Charter Contract is made on the terms of the particular yacht charter Booking Conditions and is governed in all respects by Thai Law and shall submit to the jurisdiction of the Thai Courts.